Shipping Policy
We ship to every province and territory in Canada. This page explains how long orders take, what shipping costs and what to do if something goes wrong in transit.
Where We Ship
We currently ship to Canadian addresses only, including PO boxes (PO box deliveries go by Canada Post). We do not ship outside Canada at this time.
Shipping Cost
Standard shipping is free on orders within Canada. The shipping cost, if any, is always shown at checkout before you pay. Expedited shipping and large commercial orders can be quoted on request — email info@iotiq.ca before ordering.
Processing Time
We check and, where agreed, pre-configure products before they ship. In-stock orders usually ship within 1–2 business days. Pre-configured packages and commercial orders can take longer; we will give you an estimate when you order. If an item is out of stock or back-ordered, we will contact you before charging you for a longer wait, and you can cancel for a full refund.
Delivery Times
After your order ships, typical delivery times are:
- Atlantic Canada: 1–3 business days
- Quebec and Ontario: 2–5 business days
- Western Canada: 4–7 business days
- Northern and remote areas: 5–10 business days or more
These are estimates from the courier, not guarantees. Weather, holidays and remote locations can add time.
Carriers and Tracking
We choose the carrier — usually Canada Post, Purolator or UPS — based on the size, weight and destination of your order. You will receive a tracking number by email when your order ships.
Signature and Delivery
Higher-value orders may require a signature. Please make sure the shipping address is complete, including any unit number or buzzer code. If you are not home, the courier will normally leave a notice or redirect the parcel to a nearby pickup point.
Damaged, Missing or Incorrect Items
Please check your order when it arrives. If a parcel is damaged, an item is missing or you received the wrong product, email info@iotiq.ca within 7 days of delivery with your order number and photos of the box and contents. Keep all packaging until we have resolved the claim. We will send a replacement or refund at no cost to you.
Lost Parcels
If tracking has not updated for 5 business days, or shows delivered but you cannot find the parcel, contact us. We will open a claim with the carrier and, once the carrier confirms the parcel is lost, send a replacement or refund.
Refused or Undeliverable Shipments
If a parcel is returned to us because the address was incorrect or incomplete, or because delivery was refused or not collected, we will contact you. You can ask us to reship it (you pay the additional shipping) or receive a refund for the products once they are back with us, less the cost of the return shipment.
Questions
Email info@iotiq.ca or use our contact page. For returns after delivery, see Returns & Warranty.
Last updated: October 10, 2026.