Ongoing Support
30 days is included. After that, it’s your choice.
Every order includes 30 days of free setup support. If you want ongoing help beyond that — unlimited remote support and proactive firmware alerts — optional support plans are available starting at $15/month.
What’s Covered
Support that doesn’t require a ticket number.
30 days included, every order
If something isn’t behaving as expected during setup, contact us before requesting a return — most issues are resolved remotely in one session.
Unlimited remote support (optional plan)
Ongoing help by chat or email, whenever something needs adjusting, reconfiguring or troubleshooting after the first 30 days.
Proactive firmware update alerts
We flag important firmware updates for your devices rather than leaving you to track manufacturer release notes yourself.
Manufacturer warranty, always
Every product carries its manufacturer’s warranty against defects, regardless of whether you add an ongoing support plan.
Pricing
Simple, optional, no pressure.
$0
30 days free setup support, every order
From $15/mo
Unlimited remote support & firmware alerts
FAQ
Common questions.
Do I have to buy a support plan?+−
No. Every order includes 30 days of free setup support and the manufacturer’s warranty regardless. A paid plan is only for ongoing help after that.
What happens if a device fails after the 30 days?+−
Manufacturer warranty coverage continues. Contact our support team and we’ll arrange a replacement under warranty, whether or not you have a support plan.
Can I cancel a support plan?+−
Yes. Support plans are month-to-month with no long-term contract.
Do commercial clients get a different plan?+−
Commercial properties often need faster response times and multi-property coverage — contact us for a plan sized to your portfolio.
Questions?
We answer when you call.
No call centre, no ticket queue. Reach the team that set up your system.