Frequently Asked Questions

Ordering & Shipping

What areas of Canada do you serve?
We ship coast to coast — every province and territory. Delivery times vary by location, typically 2–7 business days.

How long does delivery take?
Most orders ship within 1–2 business days and arrive within 2–7 days depending on your location. Expedited shipping is available at checkout.

Do you offer free shipping?
Yes, on orders over $150.

Setup

Do I need a technician to set this up?
No. Every product ships pre-configured and tested, with a step-by-step in-app setup guide. Most single-room setups take under 30 minutes; whole-home orders are typically fully set up the same day they arrive.

Will setup damage my walls or ceilings?
No. The vast majority of our catalog is wireless and mounts with adhesive strips or a single screw. A handful of products (some doorbells, hardwired cameras) may involve minor drilling, which the in-app guide walks you through.

What if I get stuck during setup?
Contact our support team by chat or email. Most issues are resolved remotely in one session.

Do you work in apartments and condos?
Yes. Most of our catalog is wireless and needs no building approval. We flag any product that requires hardwiring so you can check with your building first.

Pricing & Payment

How much does a smart home system cost?
A single device starts around $150–$350. A whole-home security and automation bundle typically runs $2,000–$6,000 depending on the number of rooms and devices. See our pricing page for details by category.

Do you offer financing?
Not directly at checkout today. Many customers order in phases — starting with the highest-priority system (security, for example) and expanding over time.

Is there a fee for support?
No. Standard chat and email support is free for every customer. Optional support plans add priority response and proactive monitoring for a fixed monthly fee, starting at $15/month.

Compatibility & Expansion

Can I add your products to a system I already own?
In many cases yes. Contact our support team with your existing brands and we’ll confirm compatibility before you order.

Can I expand my system later?
Yes — everything we sell is designed to integrate with what you already own. Add rooms or new device categories whenever you’re ready. See our system expansion guide.

Do you supply commercial properties?
Yes. Offices, retail spaces, rental units, condos and small commercial buildings across Canada. Our commercial catalog includes access-control systems, multi-camera kits and energy monitoring — with bulk order support.

Privacy & Data

Does my data go to the cloud?
No, by default. All data is processed and stored locally on a device in your home or business. No footage, voice data or biometric data is sent to third-party servers without your explicit choice.

Is there a monthly subscription fee for cameras or sensors?
No. Local storage and processing means no subscription is required for core functionality. Optional cloud backup or a support plan can be added at your choice.

Warranty & Support

Do you offer a warranty?
Yes. Every product includes the manufacturer’s warranty, plus 30 days of free setup support from our team if anything isn’t working as expected.

What if a device does not work correctly after setup?
Contact our support team by chat or email. If a unit is faulty, we replace it under warranty.

Still have a question? Contact us — we typically reply within one business day.